Shipping & Returns

Each store manages its own orders

Shopping Elegia is a digital platform that brings independent stores together in a shared online shopping environment.

Each store is responsible for selling its products, processing orders, issuing invoices, arranging deliveries, handling returns and providing refunds.

Shopping Elegia provides the technological infrastructure that enables customers to make purchases but does not act as the seller of the products offered by participating stores.

Shipping and delivery

Shipping conditions are determined individually by each store.

Shipping costs, delivery times, delivery areas and transport providers may vary depending on the store and the products purchased.

Applicable shipping conditions and costs are displayed during checkout.

When an order includes products from different stores, deliveries may be handled separately, with different shipping costs and delivery times.

Returns and exchanges

Return or exchange requests must be addressed directly to the store responsible for the sale.

For distance purchases made by consumers, a 14-day right of withdrawal generally applies from the date the goods are received, subject to applicable legislation and statutory exceptions.

Return shipping costs may be borne by the consumer where permitted by law and where this information was provided before the purchase.

Each store must provide its return conditions and procedures while respecting all applicable consumer rights.

Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect product, please contact the store responsible for the sale directly.

These situations are covered by applicable consumer protection laws, including rights relating to the conformity of goods, and are separate from returns resulting from a change of mind.

Refunds

Refunds are the responsibility of the selling store and must comply with the deadlines and conditions established by applicable law.

As a general rule, refunds are issued using the same payment method used for the original purchase, unless otherwise agreed where legally permitted.

Shopping Elegia does not receive or manage payments for sales made by participating stores.

Store identification

Each purchase is made from an independent store identified as the seller.

Customers must be able to access the seller's identification, contact details and the commercial conditions applicable to their order.

Customer support

For questions regarding products, deliveries, returns, exchanges, warranties or refunds, please contact the store where you made your purchase.

For technical questions regarding the operation of the platform, you may contact Shopping Elegia support.

One platform, independent stores

Shopping Elegia brings stores together. Each store sells independently.

Commercial responsibility for sales and order fulfilment rests with the store identified as the seller, without prejudice to Shopping Elegia's own legal obligations as a platform.